Our commitment
Reading Democasino's privacy policy means you can see exactly how seriously we take your data. We will never misuse it — that is not just a promise, it is the foundation of how we do business.
1 Introduction & Scope
This Privacy Policy represents a transparent data protection agreement between Democasino and all its users. Democasino (democasino.ws) is an international online gaming platform serving users in Bangladesh.
This policy applies to:
- All users of the Democasino website and mobile app
- Both registered account holders and guest visitors
- Anyone who contacts our customer support
By using Democasino's services, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.
2 What data we collect
Democasino collects only the information necessary to deliver its services. Details are outlined below:
| Data Type | What We Collect | When is data collected |
|---|---|---|
| Identifying information | Mobile number, name (optional) | At the time of registration |
| KYC information | National ID number, date of birth | When a verification request is submitted |
| Financial Information | Mobile banking number, transaction history | During Deposits/Withdrawals |
| Usage Data | IP address, device information, login timestamps | While Using the Platform |
| Gaming Data | Betting history, game preferences | During gameplay |
| Contact Data | Support Chat Messages | When contacting support |
We never collect your full bank account number, PIN, or password. No representative of Democasino will ever ask for your password.
3 How We Use Your Information
Democasino uses your information for the following purposes:
- Account management: To verify registration and login, and to ensure account security.
- Payment processing: To process deposits and withdrawals and maintain financial records.
- Customer Support: To resolve your issues and provide accurate support.
- Fraud Prevention: To detect unusual activity and keep your account secure.
- Legal compliance: To comply with international AML (Anti-Money Laundering) regulations.
- Service Improvement: To analyze usage patterns and make the platform better.
- Personalized Experience: To show you relevant offers and games based on your preferences.
Democasino never sells or shares your data with third parties for advertising purposes.
4 Data Storage & Security Measures
Democasino follows the highest industry standards to protect your data. Our security measures include:
- 256-bit SSL/TLS encryption: All data transmissions are encrypted.
- Secure Data Centers: Data is stored in internationally certified data centers.
- Two-Factor Authentication (2FA): An extra layer of security for accessing your account.
- Regular Security Audits: Independent third parties conduct regular system audits.
- Restricted access: Only authorized personnel can access the data they need.
- Real-Time Monitoring: Suspicious activity is monitored 24/7.
Data Retention Period: Data for active accounts is retained while the account is in use. After an account is closed, all personal data is permanently deleted once the legally required retention period (typically 5 years) has passed.
Please note
No one can guarantee 100% security on the internet. However, Democasino uses the most advanced technology available to keep risks as low as possible.
5 Data Sharing Policy
Democasino does not sell your personal information. However, data may be shared in the following limited circumstances:
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information needed to process transactions. Each follows its own privacy policy.
- Game Providers: Third-party game software providers receive only the minimum data necessary to operate their games.
- Legal Authorities: Democasino is legally obligated to share information in response to a valid court order or lawful request from law enforcement authorities.
- AML compliance: We may be required to share information with regulatory authorities to comply with anti-money laundering laws.
Your data will never be shared for any purpose beyond those listed above. Third parties are not permitted to use shared data for their own marketing.
6 Cookie Policy
Democasino's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and ensure security. The platform cannot function without these.
- Functional cookies: To remember your language preferences and settings.
- Analytics cookies: To understand how the platform is used and to improve our services.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
7 Your Data Rights
Democasino gives you full control over your data. Your rights include:
Right to Access
Submit a request to view the personal data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Your data will be deleted unless we are required to retain it by law.
Right to Data Portability
You can request a copy of your data in a specified format.
Right to Restrict Processing
You may object to your data being used for specific purposes.
Right to Lodge a Complaint
If you are unhappy with how your data is being used, contact Democasino directly.
To exercise any of these rights, email us at support@democasino.ws. We typically respond within 7 business days.
8 Children's Privacy
Democasino strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that personal data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you suspect a minor is using Democasino, please report it to support@democasino.ws.
A Note for Parents
Use parental control software to restrict access to Democasino on your child's device.
9 Privacy Policy Updates
Democasino reserves the right to update this privacy policy as needed. For significant changes:
- The "Last Updated" date at the top of the page will be changed
- SMS notifications will be sent to your registered number for any significant policy changes.
- A notice of the changes may be displayed when you log in to the platform
Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. The latest version is always available at democasino.ws/privacy-policy.
10 Contact & Inquiries
For any questions, complaints, or requests regarding this privacy policy, please reach out through the channels below:
- Email: support@democasino.ws
- Live chat: Chat with us directly from the platform's Help Center
- Help Center: Help Center page Open a support ticket from
Data protection requests are typically handled within 7 business days. For urgent matters, use live chat — responses usually take just a few minutes.
Your Data Is a Trust We Take Seriously
At Democasino, you're more than just a user — you've placed your trust in us, and protecting that trust is our highest responsibility. We are always committed to ensuring your privacy.
